Frequently Asked Questions
Everything you need to know about your Zero Foxtrot order and our premium apparel.
How long will it take for my order to ship?
Standard orders are typically processed and shipped within 1-3 business days. During peak seasons or major product launches, processing may take up to 5 business days. You will receive a tracking number via email as soon as your gear leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn and unwashed items in their original packaging. If you received a defective item or the wrong size, please contact our support team to initiate a hassle-free return process.
How should I care for my Zero Foxtrot apparel?
To preserve the quality of the fabric and the integrity of the prints, we recommend machine washing your items in cold water with like colors and tumble drying on low heat. Avoid using bleach or ironing directly on the graphic designs.
Do you ship internationally?
Yes, we ship our gear worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival in your country, which are the responsibility of the customer. Shipping times vary based on the destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal, Apple Pay, Google Pay, and interest-free installment plans through Shop Pay.
How do I know which size to order?
Our apparel generally follows a standard athletic fit. We provide a detailed size chart on every product page to help you find the perfect fit. If you are between sizes, we recommend sizing up for a more relaxed feel.